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Re: the document could not be saved

Posted: Fri Aug 29, 2014 11:38 pm
by gwells1
Been running into this more and more. Trying to save a downloaded image (not one I created) I get this alert:"The document "image.jpg" could not be saved as "image2.jpg"."Save works, but not Save As. Doesn't matter if I convert to a .png first; same alert.Also, on the latest appearance of this problem, I cannot white correct the image either.Can't figure out why this is happening. Can you help? Probably something dumb on my part, I know.Greg

Re: the document could not be saved

Posted: Fri Aug 29, 2014 11:42 pm
by thorstenlemke
Hi Greg,do you use the normal or the Mac App Store version?Thorsten Been running into this more and more. Trying to save a downloaded image (not one I created) I get this alert:"The document "image.jpg" could not be saved as "image2.jpg"."Save works, but not Save As. Doesn't matter if I convert to a .png first; same alert.Also, on the latest appearance of this problem, I cannot white correct the image either.Can't figure out why this is happening. Can you help? Probably something dumb on my part, I know.Gre

Re: the document could not be saved

Posted: Fri Aug 29, 2014 11:54 pm
by gwells1
Full version, obtained from your website, I’m pretty sure. Version 9.3 (1674)

Re: the document could not be saved

Posted: Sat Aug 30, 2014 12:08 am
by gwells1
Can supply a problem image, if you need one, Thorsten.

Re: the document could not be saved

Posted: Sat Aug 30, 2014 2:21 am
by thorstenlemke
Hello,what says the about screen? Registered to whom?Thorsten Full version, obtained from your website, I’m pretty sure. 

Re: the document could not be saved

Posted: Sat Aug 30, 2014 5:11 am
by gwells1
“This copy registered to Gregory Wells / Slotblog.net"

Re: the document could not be saved

Posted: Sat Aug 30, 2014 1:35 pm
by thorstenlemke
Hello,ah - so, normal version.Did you check the permissions inside the destination folder?Normally it is a permission issue.Thorsten “This copy registered to Gregory Wells / Slotblog.net"

Re: the document could not be saved

Posted: Sat Aug 30, 2014 4:03 pm
by gwells1
Thorsten,That wasn't it but I believe I have the problem sorted.I was starting with a grayscale TIFF and needed to convert it to RGB.Pardon the interruption...Greg